Terms & Conditions
General
1. These terms and conditions apply to all contracts entered into by Kirsty Nelson - trading as "MK Cat Sitting Services". "Client" or "Owner" as referred to in this policy indicates the owner of the animal(s) & who has agreed to a cat sitting service contract.
2. No variation of these terms and conditions shall be acceptable to or binding unless agreed and confirmed in writing prior to entering into this agreement by both parties.
Cats
3. MK Cat Sitting Services undertake to visit the clients’ cat(s) in their home, and will feed the cat(s) with food as agreed & supplied by the cat’s owners. Visits shall be made as per the agreed cat sitting arrangment. All reasonable attempts to feed the animals with pre-agreed foods will be made.
4. The client shall provide the cat/s regular food, medication and supplements as applicable. If a litter tray is used then adequate supply of litter (for the duration of all the visits) and cleaning materials and dustbin liners must be provided.
5. The client shall endeavour to describe any of the cat’s lifestyle and habits/preferences etc that should be taken into account whilst visiting. The client shall also be responsible for advising of the cats general behaviour, temperament and medical history/current medical needs. This includes supplying current details of the Clients Veterinary Practice.
6. Should a cat appear unwell and need veterinary attention, MK Cat Sitting Services shall assume responsibility for referring any cat(s) in its care to a veterinary surgeon and the owner shall accept liability for any veterinary, or other associated costs submitted in connection therewith. MK Cat Sitting Services will make every effort to use the Clients own Veterinary Practice, however if this is not possible another Veterinary Practice will be used. These visits maybe charged for and it is up to the discretion of MK Cat Sitting Services to decide if costs need to be covered regards time and travel costs.
7. Under no circumstances shall MK Cat Sitting Services be liable in any way whatsoever for the deterioration of any existing / diagnosed condition of any cat(s) in its care. All expenses / veterinary costs (including costs of prescription drugs or any other medication) are solely the responsibility of the client.
8. MK Cat Sitting Services shall not be liable for the loss or death of any cat under its custody caused by any action other than the direct action of MK Cat Sitting Services. In any such event, MK Cat Sitting Services' liability in respect of loss or death of a cat(s) shall be restricted to the monetary value of such animal(s).
9. MK Cat Sitting Services shall use its best endeavours to care for the client’s cat in the most effective manner possible, but shall not be liable to the client in respect of any loss caused by latent defect in food or other material provided for the cats welfare by the client.
Keys
11. If you do not wish us to hold your keys when our services have finished, MK Cat Sitting Services can
return them to you through your letterbox whilst out on our rounds once any
outstanding charges have been settled and once we know you are safely home and
not delayed at all. If the client requests the keys to be left in a communal
hall, this is at the client’s own risk.
10. The cat owners shall provide MK Cat Sitting Services with one full SPARE
SET of keys to the client’s property together with instructions on the
operation of the burglar alarm or any other security systems. The client should
ensure that all doors/windows that need to be opened are in good repair and
that locks are in good working order. MK Cat Sitting Services will not be
liable for any breach of the client’s home security due to poorly maintained or
ill-fitting locks and doors.
Prices
12. The client shall be liable for payment of MK Cat Sitting Services fees for welfare visits and also the cost of any food, vets’ bills or any other accounts incurred during the agreed contract.
13. A non refundable deposit of 50% is required on booking of the cat visits. All remaining accounts and charges are payable 7 days before the start of a booking. Payment details will be provided at the registration visit/"meet and greet".
14. MK Cat Sitting Services reserve the right to charge interest on all unpaid invoices calculated at base rate plus 8% per month from the date of the first visit. (Late Payment act 1998).
15. MK Cat Sitting Services shall make all reasonable endeavours to locate adequate parking facilities close to the client’s property. The client should leave parking permits or appropriate amount of cash for parking. In the event of incurring any excessive parking penalties necessitated by the need to make a welfare visit, the client shall accept liability for the same.
16. Prices and costs, except where quoted by MK Cat Sitting Services as
covering a specified period are subject to revision at any time in the event of
any increase in costs caused by circumstances beyond MK Cat Sitting Services
control, and MK Cat Sitting Services reserve the right to charge any such
revised prices.
Bookings / Cancellations
17. If the client cancels a booking, MK Cat Sitting Services will not refund the deposit of 50% but will refund the remainging 50% of the full payment - if the full payment has been paid.
Insurance
18. The clients will be responsible for ensuring adequate buildings, contents and property owners liability insurance for any property which MK Cat Sitting Services shall be required to visit. Such insurance shall cover the risk of damage caused by the cats whilst left unaccompanied in the property.
19. MK Cat Sitting Services, although fully insured against employers’
liability and public liability risks, shall counter claim against the client or
householder in the event of any claims arising for breakages caused whilst the
cat is being cared for by MK Cat Sitting Services.
Other
20. MK Cat Sitting Services personnel will make all reasonable efforts to make their visits at regular intervals as per the clients wishes. The exact timing of visits though will be at the discretion of MK Cat Sitting Services.
21. MK Cat Sitting Services personnel shall be discreet at all times and shall make every effort to make their visits as quiet and as un-noticeable as possible.
22. MK Cat Sitting Services shall be under no liability if it shall be
unable to carry out any provision of the contract/booking for any reason beyond its
control, including, without limiting the foregoing, any act of God,
legislation, pandemic, war, fire, drought, failure of power supply, lockouts,
strike, or any action taken by employees or owing to any liability to procure
materials required for the performance of the contract. During the continuance
of any such contingency the client may, by written notice to MK Cat Sitting
Services, elect to suspend the contract and make alternative arrangements for
the care and well being of their cat/s.